Dashboard
Simulator utilization, booking status, and financial overview.
Bookings & HOLDs
Manage simulator bookings, HOLDs and status workflow.
Usage Log
Operational record of all simulator bookings and sessions.
Financial
Revenue, invoice status, AR tracking, and rate management.
Contract & Finance Trigger
Commercial workflow, contract/SOW triggers, and cash-cycle controls.
| Trigger | System action | Owner |
|---|---|---|
| HOLD → Confirmed / Locked | Flag Contract/SOW Required for customer/project work | Senior Manager |
| Customer likely to proceed | Prompt preparation of quote, Schedule A, SOW or service agreement | Senior Manager |
| Billable booking confirmed | Flag Finance Handoff Required and request customer finance contact | Senior Manager |
| Deposit/upfront payment needed | Finance confirms billing details, PO requirements, tax treatment and payment method | Finance |
| Deposit received | Status moves to Confirmed - Deposit Received | Finance + Senior Manager |
| Session closed out | Dashboard marks booking Invoice-ready | PSTAR staff + Finance |
| Control | Recommended setting |
|---|---|
| Upfront deposit | 30% due on receipt before final confirmation |
| Balance | 70% invoiced after delivery, due within 30 days |
| Late-payment penalty | Standard interest/penalty clause where appropriate |
| Cancellation | Tiered terms based on notice period and costs incurred |
| Discount control | Documented rationale and approval required |
| Finance introduction | Senior Manager introduces finance contacts before delivery |
QR Check-in
Administrative session check-in and closeout control.
| Scenario | Dashboard result | Required action |
|---|---|---|
| Approved user scans QR | Checked in / session start recorded | Normal delivery and closeout |
| Approved user does not scan | Exception — approved but not checked in | Staff manually confirms use |
| Session not closed out | Completed usage not confirmed | Staff completes closeout before finance action |
| Billable session closed out | Invoice-ready | Finance reviews and issues invoice |
Customer Feedback
Post-session feedback supporting quality improvement and the PDCA process.
| Question | Dashboard metric |
|---|---|
| Was the booking and communication process clear? | Customer journey |
| Was the simulator prepared and ready? | Operational readiness |
| Were the objectives achieved? | Delivery quality |
| Would you use PSTAR again? | Repeat intent |
| What should improve? | PDCA action log |
NRA Projects
Navigational Risk Assessment projects linked to simulator sessions.
NRA Gantt View
Project stage timeline across all active NRA projects.
Committee Pack
Management Committee reporting view — utilization, financials, and decisions required.
User Administration
Manage user access and page-level permissions.